Returns & Exchanges
At V·lette, we're committed to providing you with beautifully designed lingerie that perfectly complements your style and curves. We want you to be delighted with your purchase. To ensure we balance customer satisfaction with hygiene and safety, our policy varies slightly depending on the product type:
Underwear:
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Hygiene Standards: To ensure the highest hygiene and safety standards, we are unfortunately unable to offer refunds or exchanges for opened items (items removed from their individual compostable bags). We appreciate your understanding in supporting our efforts.
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Unopened Items: We do offer returns & exchanges for unopened items in their original individual packaging.
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Bundle Tip: If you're taking advantage of our bundle deals, we recommend opening and trying on only one pair first. This allows you to check the fit while keeping the remaining pairs sealed and eligible for exchange if needed.
Bras:
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Exchanges & Refunds: We are happy to offer size exchanges and refunds on all Bras to ensure you get the perfect fit.
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Condition: Items must be returned in a saleable condition with all original tags attached.
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Packaging: Please note, all padded bras must be returned in the original cardboard box provided to prevent damage during transit.
Shipping Costs
Please note, customers are responsible for covering the shipping costs associated with returning items to us. As a small business, we aren't large enough to absorb this cost yet, and we appreciate your understanding. However, we will happily cover the shipping cost of sending your size exchange back to you.
How to Initiate a Return
To initiate a return or exchange, or to seek assistance with any concerns, please reach out to our dedicated customer support team at customercare@vlette.com, or simply reply to your order email.
Size Help
To ensure a perfect fit with your V·lette order right from the start, we provide a comprehensive size chart to guide you in selecting the correct size. Our aim is to help you avoid any unnecessary inconvenience in your busy schedule.
Still Unsure?
If you have any reservations about the comfort and quality of V·lette lingerie, we encourage you to explore the feedback and reviews from our satisfied customers. Their experiences with V·lette will provide valuable insights and further assurance that you'll love our products too!
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If you have any additional concerns, questions, or need further assistance, please don't hesitate to contact us at customercare@vlette.com. We are always here to address your needs and make your V·lette experience exceptional.