Refund policy
Returns & Exchanges
We want you to love your V·lette purchase. To balance customer satisfaction with hygiene and safety, our returns policy varies slightly by product type.
Underwear:
- Unopened Items: Returns and exchanges are available for underwear that remains unopened and sealed in its original individual compostable packaging.
- Opened Items: For hygiene reasons, we cannot accept returns or exchanges for underwear that has been removed from its individual packaging.
- Bundle Tip: If you've purchased multiple pairs, we recommend opening and trying on just one pair first. This keeps the remaining pairs eligible for return or exchange if you need a different size.
Bras:
- Exchanges & Refunds: We are happy to offer size exchanges or refunds on bras.
- Condition: Bras must be returned in a saleable condition with all original tags attached.
- Packaging: Padded bras must be returned in the original cardboard box provided to prevent damage during transit.
Return Timeframes
All return or exchange requests must be made by email within 30 days of purchase. Once your return or exchange has been approved, the items must be sent back to us within 14 days of your request.
Shipping Costs
Customers are responsible for the cost of returning items to us. For approved size exchanges, V·lette will cover the cost of shipping the replacement item back to you.
How to Initiate a Return
To request a return or exchange, please email us at customercare@vlette.com or simply reply to your order confirmation email.
Size Help
We recommend checking our size chart before ordering to help you find your best fit. If you're unsure, our customer care team is always happy to help.
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If you have any questions about a return, exchange or your order, please contact us at customercare@vlette.com.