The ActiveDay Thong
| V·lette |
Aus Pant | High Hip |
| XS | 6 | 78 - 82 cm |
| S | 8 | 83 - 87 cm |
| M | 10 | 88 - 92 cm |
| L | 12 | 93 - 97 cm |
| XL | 14 | 98 - 102 cm |
High Hip is measured around the top of the hip bones.
Waistbands are generously designed to be flattering and not cut-in. Sizing-up is not required.
V·lette size M wears a Country Road size 10 pant.
Models:
- Brontie (brunette) wears XS
- Chloe (strawberry blonde) wears XS
- Simmy (brunette with bun) wears M
Australian Shipping | AusPost
Standard Shipping:
- $10 for orders under $100
- Free for orders over $100
Express Shipping:
- $15 for orders under $100
- $5 for orders between $100–$200
- Free for orders over $200
International Shipping
Standard Shipping (approx 1–2 weeks):
- $20 for orders under $200 AUD
- Free for orders over $200 AUD
Order Processing & Tracking
Orders are generally dispatched within 1 business day from our Gold Coast warehouse. Orders placed before 9:00 AM AEST will usually be dispatched the same business day, although delays may occur during peak periods, sales and product launches.
Once your order has shipped, you will receive a confirmation email with your tracking details. Australia Post orders can be tracked here:
https://auspost.com.au/mypost/track/search
Changing or Cancelling Your Order
If you need to change or cancel your order, please email customercare@vlette.com as soon as possible and include your order number. We will do our best to help, but changes cannot be guaranteed once an order has been packed or dispatched.
International Duties & Taxes
Customers are responsible for any customs duties, import taxes or other charges applicable in their country. These costs are not covered by V·lette.
Incorrect Shipping Details
Customers are responsible for providing the correct shipping address at checkout. V·lette cannot be responsible for orders that are lost or misdelivered due to incorrect shipping information supplied by the customer.
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If you have any questions about your order, please contact us at customercare@vlette.com.
Returns & Exchanges
We want you to love your V·lette purchase. To balance customer satisfaction with hygiene and safety, our returns policy varies slightly by product type.
Underwear:
- Unopened Items: Returns and exchanges are available for underwear that remains unopened and sealed in its original individual compostable packaging.
- Opened Items: For hygiene reasons, we cannot accept returns or exchanges for underwear that has been removed from its individual packaging.
- Bundle Tip: If you've purchased multiple pairs, we recommend opening and trying on just one pair first. This keeps the remaining pairs eligible for return or exchange if you need a different size.
Bras:
- Exchanges & Refunds: We are happy to offer size exchanges or refunds on bras.
- Condition: Bras must be returned in a saleable condition with all original tags attached.
- Packaging: Padded bras must be returned in the original cardboard box provided to prevent damage during transit.
Return Timeframes
All return or exchange requests must be made by email within 30 days of purchase. Once your return or exchange has been approved, the items must be sent back to us within 14 days of your request.
Shipping Costs
Customers are responsible for the cost of returning items to us. For approved size exchanges, V·lette will cover the cost of shipping the replacement item back to you.
How to Initiate a Return
To request a return or exchange, please email us at customercare@vlette.com or simply reply to your order confirmation email.
Size Help
We recommend checking our size chart before ordering to help you find your best fit. If you're unsure, our customer care team is always happy to help.
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If you have any questions about a return, exchange or your order, please contact us at customercare@vlette.com.
