Returns & Exchanges
At V·lette, we're committed to providing you with beautifully designed lingerie that perfectly complements your style and curves. We want you to be delighted with your purchase. However, to ensure hygiene and safety standards, we are unable to offer refunds or exchanges for opened items (items opened from their individual compostable bags). We appreciate your understanding in supporting our efforts.
We do offer returns & exchanges for unopened items in their original individual packaging, allowing you to find the ideal size or style that suits you best. Please note, customers will be responsible for covering the shipping costs associated with the return or exchange. Our small business isn't large enough to absorb this cost yet, we appreciate your understanding in this matter. We will cover the return size exchange shipping back to you.
To initiate a return or exchange, or seek assistance with any concerns, please reach out to our dedicated customer support team at customercare@vlette.com, or simply reply to your order email.
Size Help
To ensure a perfect fit with your V·lette order right from the start, we provide a comprehensive size chart to guide you in selecting the correct size. Our aim is to help you avoid any unnecessary inconvenience in your busy schedule.
Still Unsure?
If you have any reservations about the comfort and quality of V·lette lingerie, we encourage you to explore the feedback and reviews from our satisfied customers. Their experiences with V·lette will provide valuable insights and further assurance that you'll love our products too!
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If you have any additional concerns, questions, or need further assistance, please don't hesitate to contact us at customercare@vlette.com. We are always here to address your needs and make your V·lette experience exceptional.