Shipping policy

Australian Shipping | AusPost

Standard Shipping:
- $10 for orders under $100
- Free for orders over $100

Express Shipping:
- $15 for orders under $100
- $5 for orders between $100–$200
- Free for orders over $200

International Shipping

Standard Shipping (approx 1–2 weeks):
- $20 for orders under $200 AUD
- Free for orders over $200 AUD

Order Processing & Tracking
Orders are generally dispatched within 1 business day from our Gold Coast warehouse. Orders placed before 9:00 AM AEST will usually be dispatched the same business day, although delays may occur during peak periods, sales and product launches.

Once your order has shipped, you will receive a confirmation email with your tracking details. Australia Post orders can be tracked here:
https://auspost.com.au/mypost/track/search

Changing or Cancelling Your Order
If you need to change or cancel your order, please email customercare@vlette.com as soon as possible and include your order number. We will do our best to help, but changes cannot be guaranteed once an order has been packed or dispatched.

International Duties & Taxes
Customers are responsible for any customs duties, import taxes or other charges applicable in their country. These costs are not covered by V·lette.

Incorrect Shipping Details
Customers are responsible for providing the correct shipping address at checkout. V·lette cannot be responsible for orders that are lost or misdelivered due to incorrect shipping information supplied by the customer.

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If you have any questions about your order, please contact us at customercare@vlette.com.